We want to make it as easy as possible for you to read and understand your natural gas bill each month. If you have questions about how your bill is calculated or what’s included on it, the following information should be helpful.
How to View or Print Your Bill
If you don’t already have a copy of your bill, the easiest way to view or print a copy of your most recent or a past bill is to register or log onto My Account.
- Log on to your Account
- Go to View and Pay My Bill.
- Click on the bill you’d like to see
- There, you can view and print out your account history — up to two years.
You can also call our automated service line 24 hours a day, at 1-800-772-5050, but please note that requests made through our phone line will take approximately three to five working days to complete, and billing information can only be sent to the mailing address on record.
How is My Natural Gas Bill Determined?
Our rates are regulated by the California Public Utilities Commission, or CPUC, based on three components:
- Procurement Costs – The cost of the natural gas itself
- Transportation Costs – The cost of natural gas delivery
- Public Purpose Surcharge – The cost to fund natural gas-related programs
What Determines the Procurement Costs?
Some people think that SoCalGas® produces natural gas, but we actually don’t. For our residential and smaller business customers, we buy natural gas from producers and marketers at the best possible prices on the open market.
These costs are not marked up, and are shown on your bill as the Gas Commodity Cost per Therm, located in the lower-right corner of your bill. These rates are based on a 30-day forecast of natural gas market prices. This gives you a clear picture of the current price of natural gas.
How are Transportation Costs Calculated?
All transportation costs are regulated by the CPUC and allow us to recover the costs of natural gas delivery. These costs include pipeline, meter, regulator and service line maintenance.
The cost to you is shown in two places on your bill:
- The Customer Charge, which is based on days of service
- The Gas Service Charge, which is based on your natural gas usage, measured in therms. This charge is a combination of the gas commodity cost and the transportation cost.
How Does the Baseline Therm Allowance Factor into My Bill?
As determined by the CPUC, under the direction of the State Legislature, baseline therm allowances are the amounts of natural gas needed to meet the minimum basic needs of the average home. We are required to bill these baseline amounts at the lowest residential rates.
The baseline allowance is different for each climate zone in our service area. Your zone and baseline allowance are noted in the Current Charges area of your bill.
The goal of these baseline allowances is to encourage efficient use of natural gas. Any usage above the baseline is billed at a higher rate that is also authorized by the CPUC
What Does the Billing Factor Mean?
Because we cover such a wide geography, we make adjustments for differences in elevation and delivery pressure to reflect the heat value of the natural gas. This ensures that customers in all areas are charged equally for the value of the gas they use.
What does the Public Purpose Surcharge Pay For?
This charge is used to fund Public Purpose Programs such as California Alternate Rates for Energy (CARE), Energy Savings Assistant Program, energy efficiency and research development. CARE customers are excluded from paying the CARE portion of the surcharge.
What Other Charges Might I See on My Bill?
Charges From Other Companies
As a convenience, we provide billing services to other companies selling energy-related or home safety-related products and services to our customers. Here is the contact information if you have any questions about these charges.
- Just Energy Solutions Inc. 1-877-226-3649
- Home Emergency Insurance Solutions (HEIS) 1-888-302-0137
Fees and Taxes
Depending on where you live, we may also collect required state and city fees and taxes.